Seven things every business website must have

So you’ve created an incredible looking website, and you’re ready to launch it on the Internet. Audit your site first. There are seven essential elements that every website should include if you want to ensure success.Privacy Policy  / Terms of Use -  Privacy Policy is essential for every website since people are entitled to know how you’re going to use their personal information.   Terms of Use is a disclaimer that indicates to your visitors what they’re agreeing to by using your website.   In today’s litigious society these document also serve to protect you.

You can find several sites on the Internet to help you draft these documents such as:

- OECD Privacy Statement Generator:  http://tinyurl.com/5plgpc
- Google Adsense & other Ad Networks Privacy Policy Generator:  http://www.serprank.com/privacy-policy-generator/index.php
- Privacy Policy Generator:  http://www.freeprivacypolicy.com/
- Free Site Disclaimer:  http://www.easyriver.com/free_disclaimer.htm

If you  feel your website has special legal needs, it is advised that you consult with a lawyer who specialises in Internet law.

 

Contact Us Information  -  Would you want to do business with a website that does not include any contact information? Although you may not be able to include a phone number, you should at least have an email address or a “contact us” form. Your visitors will feel much more comfortable doing business with you knowing there’s a way to contact you if they need to do so. 

If you don’t know how to create your own “Contact Us” form, try one of these free online services.

- Bravenet:  http://www.bravenet.com/webtools/emailfwd/
- Freedback:  http://freedback.com/
- Email Me:  http://www.emailmeform.com/

 

Search Box  / Site Map  -  If your site includes many pages you should offer a way to search the site, or at minimum have a “site map”.   A site map is one web page that contains links to every page of your site, usually broken down by category.

There are many ways to add a search function to your site, the easiest method are:

-  Google’s customisable site search tool:  http://www.google.com/sitesearch/

-  FreeFind: http://www.freefind.com/

 

Site Statistics System  -  Once you have launched your site, you will want to watch your traffic to see who your visitors are, what pages are the most popular and from where the traffic is coming.  All of these questions and more can be answered by using a good web statistics program.

Many popular hosting companies provide free statistical packages, but yours does not, the easiest way to track your visitors free of charge is using Google Analytics:  http://www.google.com/analytics/

 

 Site Navigation  -  Although it sounds like a simple thing, making the menus self-explanatory and easy to use is important to every site.  Menus guide your users through your website, making sure they always know where they are and how to get to where they want to go.  So you must make sure that the menu is present on all the pages of your site. 

 

Search Engine Optimisation  -  If you build a website you want your pages to rank well in Google and the other search engines.  To achieve this, every page of your website should be optimized for no more than 2 to 3 keywords/phrases.  For optimal results, use your keywords in your titles and in the content of every page.  Don’t forget to use them in your image titles, tags, and in the names you give your pages, too.  Design every page for a specific message then optimise it accordingly.  To get a really effective result, you probbaly will need to consult a SEO specialist though.

 

Social Media Share Button  -  Social media sites such as Twitter, Facebook, and MySpace, are increasingly important for marketing your websites.   So include an easy way for your visitors to share your content with others.  Some of the social media sites offer a way to add a share button directly to your site.  In addition, you’ll find several free services that will give you the code you need to instantly add a “share button” to your web pages so that users can instantly share them with their friends.

To generate social media buttons go to:

-  AddThis: http://tinyurl.com/ce8ffd

-  SHare This:  http://sharethis.com/publishers/

- TwitThis: http://www.TwitThis.com

  

What should your Privacy Policy say

Google announced that it tweaked its privacy policy, just hours after a satirical video ad appeared on a huge screen in New York’s Times Square that poked fun at the firm’s boss.  The new policy will debut on 3rd October.  The pressure on Google to amend its privacy policy signals the growing importance people put on privacy protection when engaging with a brand.

 

If you’re running an e-commerce site or any site that registers visitors and collects their information then your website must have a good Privacy Policy.  Basically a Privacy Policy says: “This is what information I collect and the reason for why I collect them; this is how I keep it safe and I promise I will not give or show the information I know about you to anyone else for any reason.  It is information where you tell your visitors about some or all of the ways that you gather, use, share and look after their data or their online activities.  It’s really all about being up-front and fair. 

It’s easy to forget about things out as you focus on the look and feel of the website and a good Privacy Policy could quite easily be one of them.  But Privacy Policy is essential for your website, as people are entitled to know how you’re going to use their personal information.  In today’s litigious society this document protects you and indicates to your visitors what they’re agreeing to by using your website.  Below are a few tips on how to craft a great Privacy Policy for your website:

1 What types of information do you collect and how you use it?

A Privacy Policy is all about providing reassurance to your customers. You should explain clearly what types of information you ask your visitors for and just what you are going to do with that information. Besides personal information (names, e-mails), what other information do you keep track of?  Do you collect information from children?  How do you verify parental consent for information about their children? Remember that while maybe two thirds of Internet users might be willing to accept a guarantee that you will not abuse their privacy, the other third may feel extremely nervous about the way their personal information might be used.  Therefore, if your website gathers transaction data to identify visitors, to come up with new offers or to sell their names to merchandisers, you will need to explain how you use that information within your company or if you are sharing it with anyone else outside of the company.  Otherwise you will very likely face serious legal problems.

 

2 Are your server and online operations secure?

Now that you’ve told people what information you ask for and what you do with it, you will have to tell your customers what makes your server and online operations secure.  Also you’ll need good answers when confronted with questions such as, ‘How do you make sure nobody steals my credit card information?’ or ‘How do you protect the privacy of my emails to your customer support team?’  Explain how users can tell if they are really on a secure server, like the URL change from http:// to https:// as well as the icons that show up on the status bar of your users web browser (that little lock and how it locks and unlocks).  Most importantly, concentrate on the benefits of these measures to the users.

 

3 Can your customers get out?

When people read your Privacy Policy for the first time, they will want to know how they can start or stop receiving email from you.  Giving customers an opt-in and opt-out option is a great way to build trust and lower their personal barriers. Also, people’s needs and interests change over time and despite the fact that no one likes to lose a customer, you must let them go if they are no longer interested in receiving your emails.  Remember that you are required by law to include an ‘unsubscribe’ option at the bottom of each newsletter/circular you email to your customer base. 

To protect your customers’ privacy, you must also give them access to their personal profile or account, and give them the option to delete themselves if they wish.  Since one of the biggest invasions of privacy is spam, it is also a good idea to use email validation when people sign up on your site.   

 

4 Can your customers view and edit their personal information?

If you give people the opportunity to view and edit their information, chances are they will provide even more.  The reasoning under this is pretty basic: almost no one destroys his/her own data.  Therefore, whenever you display customers’ personal information, place clear and visible labels indicating how they can edit it.  Be clear about how they can view and edit their information, i.e. ‘You can access all your personally identifiable information that we collect online by logging in and clicking the ‘Change User Info’ link in the box on the right-hand side of every page’. 

 

5 Have you informed customers about changes to your Privacy Policy?

Most businesses make changes to their Privacy Policies every now and again.  If you are among these businesses, you should let your customers know how they can find those changes and revisions.  You can include a sentence in your Privacy Policy such as, ‘New versions will be posted on this web site, so please check back periodically for updates’.

 

6 Do your customers know who to contact in case they have questions about privacy?

Sometimes people might have some pretty specific questions that are not fully covered in your Privacy Policy.  So include one or more ways in which customers can contact you regarding privacy issues.  This point of contact is a very big deal in terms of your customers or visitors reassurance.

 

7 Can people REALLY understand your privacy policy?

Finally, this issue can make the whole difference between a trusted business and one that looks OK but deep inside you feel you can’t trust.  The Privacy Policy does not need to sound too serious or elegant; it just needs to be clear and simple, so that your average visitor can understand it with almost no effort.  If you use too many legal terms or jargon without explanation you might make your visitors suspect that you are trying to pull the wool over their eyes and the final result makes the whole trust building purpose of the Privacy Policy pointless.  In summary: Tell it as it is but keep it simple!

What is your favourite motivational quote

 

Summer is over, the weather is rubbish and not a holiday in sight for months…so I had a browse around on the LinkedIn entrepreneurs’ site for some motivational quotes. 
Here are my favourites;  
What is your favourite motivational quote?   Read more…

Open Office Monday

Work    Learn   Participate

I would like to invite you to join Open Office.   Open Office runs each Monday from 2pm till late in Central London.  To learn more please see http://www.meetup.com/startup-fasttrack/calendar/14654370/

 

What is Open Office Monday?

Open Office is a casual working event where we provide the venue, interesting people to talk to, collaborate with, and bounce ideas off and a Business Clinic where various experts answer your business related questions.  You bring laptop, iPad or whatever you need to get your work done.

To make it even more useful, each Monday will have a “Business Clinics”, run by our members.  We have a hugely versatile membership: if you are looking for a particular business expertise or some info, there is for sure someone amongst us who has it.  So, if you have a sound experience in any particular area of business – a particular type of business or fundraising, book-keeping, sales, marketing, law, etc. – and you are willing to spend a couple of hours with answering questions from fellow entrepreneurs, why not run a clinic?

 

Who are the Business Clinic experts?
“If I only knew an intellectual property lawyer” … a web-designer who specialized in startups” …someone who can tell me about online marketing”…

Do you have sound experience in a particular area of business – may it be strategy, fundraising, book-keeping, sales, marketing, law, etc.? Are you willing to spend a couple of hours with answering questions from fellow entrepreneurs looking for help and potentially for your services?

Sign-up for our resident expert list by e-mailing Aniko (from the FastTrack site).

 

Apps download overtakes songs

Apps storeAccording to Asymco, the hybrid industry analysis advisory and app development firm, Apple customers will have downloaded more iPhone/iPod/iPad apps than songs by the end of the year.  In its 2.2 years of existence, the App store has reached the same total downloads as the iTMS reached after 5 years!   They are both expected to hit 13 billion downloads around the end of the year.

The growth is impressive but understandable: between the time it took for general consumers to adopt digital music purchases as a normal practice and the prevalence of free apps available (in contrast to the scarcity of free iTunes music), it’s logical that app downloads would climb at a higher rate than iTunes downloads.

The average selling price of an app is believed to be around number $0.29 (derived by dividing app revenues by total downloads).  This suggests that while 75% of titles on the App Store are paid, somewhere upwards of 75% of downloads made up by downloading free apps.  It also means that while apps are crushing songs in unit sales, songs still have strong revenues on their side.

It is also very interesting to see how much ads contribute to app revenue.  It seems not so much that developers would rather give away an ad-supported app than sell it for $0.99, but ads do make a lot of those ‘free’ apps a little less than free.

What makes apps so popular?

1. Apps let you personalize your phone in the same way as only ringtones and wallpapers once did.  When you get hold of someone else’s mobile phone the first thing o do is to look at what apps they’re using.  

2. Apps are surpassing music in part because so many of them are free and probably get sampled more often because they’re free.  

3. Mobile applications like Pandora, Last.fm, Deezer, Spotify, MOG and Rdio provide free and/or paid subscriptions to streaming music.  You don’t need to download and pay for a song in iTunes if you use one of these applications – you can just listen to it over the Internet instead.   In addition, some apps are music themselves.

Compulsory Pension Provision from April 2012

From 2012, in stages, all employers in the UK (except single person companies) have to automatically enrol all ‘eligible jobholders’ into a pension plan and pay a contribution of at least 3% of a band of total earnings.  Employees will also have to contribute 4% and the Government gives 1% as tax relief, making an 8% total pension contribution. There are 1.2 million employers in the UK who will be affected by this change.  The vast majority of them presently offer no pension provision to their employees at all. 

From next year, employers will have to automatically enrol those who ordinarily work in the UK, earn more than about £5,000 and are aged between 22 and state pension age.  If a jobholder is younger than 22 or older than state pension age then the employer has to offer them membership of a pension plan, and if they choose to join, pay a pension contribution for them. So, this will affect a huge chunk of an employer’s workforce. It will cover part-time staff as well as full-time, permanent and temporary staff. 

While automatic enrolment itself will be compulsory, once automatically enrolled, a jobholder will have one month to give the employer a valid opt out notice. Employers have a choice about the type of pension plan they want to use. They can use a private pension plan, as long as it meets certain criteria, or they can use the National Employment Savings Trust (or NEST), which is a new plan being set up by Government, but which will be run privately.

 

What should employers be doing?

-  Check if your existing pension arrangements meet the criteria for qualifying schemes

-  Consider the effect of the cost of automatic enrolment on your business

-  Review employment documentation ahead of 2012 to ensure that the statutory requirements are met

Finance tips for small businesses

Bank financeAccording to official statistic, two-third of small businesses that needed to refinance their debt were successful but were forced to pay higher fees for new loan.  They were also often pressured by their bank to change the terms of their original debt facility. 

But whatever the financial climate is, funding remains an important strategy to help grow your business,  and it is perhaps never more important than during the transition from recession to recovery.  Here are some top tips on what to look out for when negotiating with a bank:

  • Banks tend to demand greater insight into your business’ performance that some private investors may do.  Be prepared to show them up-to-date cashflow and P&L statements and make sure that you have agood financial understanding of your business’ performance and cost-revenue structure when talking to them
  • Banks are risk-averse, so you will have to be very clear on what the money is for and how it will be spent.  Forecast your cash flow to show you can meet repayments and demonstrate that you work with the bank of risk management by taking adequate insurance to cover anything that could go wrong
  • If you are refused finance by a bank, or the terms offered are unacceptable, consider appealing to a higher level in the bank’s hierarchy
  • Most banks and building societies offer commercial loans. You should spend time researching the loans available rather than simply going with your current business banking provider.
  • Make sure your potential lender subscribes to the BBA Lending Code
  • Ask any potential lender about fees/penalties up front before signing anything. “Add on” fees may bump the real repayment cost up significantly.
  • Always read the small print, and make sure that you are aware of any hidden charges, or potential penalties which may apply, such as redemption penalties for early settlement of any loan, late payment charges, and other arrangement fees.
  • Banks are keen to know how your business is doing and like you to keep them informed of any changes in your financial outlook.  Don’t just contact them when you need money urgently, work with them on a solution from the earliest time possible to avoid any potential problems.
  • Practice good financial management by tying up as little working capital as possible and work to understand your business’s risk profile and how you might improve it

Business Training Courses

Best deals in 2010

“All 4 courses were very useful and the handout will always be valuable. The speakers were professionals who are very successful in their own field and were inspiring.” Daniel Peter

Venue: Conference Room,Finchley Road O2 Centre, 255 Finchley Road London NW3 6LU Click for map

Course details

Turn Your Idea into a Business

Saturday, 25 September

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Tuesday, 12 October
Register for Build Winning Business Plans in London, United Kingdom  on Eventbrite

£ 95 + VAT

1-day course with handouts, tea, coffee & lunch

Do you have idea that will make a great business? Then this course is for you!

If you are starting a new business, you have to identify your existing skills, build new ones and increase your business knowledge.

Learn to plan, organise, implement and control your business.

9:30 – 10:00 Registration

How to develop your idea into a business plan

How to build your competitive advantage

Developing your strategic skills and competencies

Contingency planning and business sustainability

12:30 – 13:15 Lunch

Business ownership

Patent, trademark and copyright protection

Privacy and data security

Electronic business models and strategies

16.30 – Networking

Marketing in the Social Media Age

Saturday, 2 October
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Tuesday, 19 October
Register for Build Winning Business Plans in London, United Kingdom  on Eventbrite
£95 + VAT
1-day course with handouts, tea, coffee & lunch

Do you want more customers but have no money for marketing? Then this course is for you!

It has been designed to take you through the key concepts that underpin a successful business in the present, fast changing environments.

9:30 – 10:00 Registration

Understand your customers

Marketing plan

Pricing and promotion

Improve your sales and negotiating skills

12:30 – 13:15 Lunch

Branding and your message

Build your business pitch

Make your website work for you

Using social media tools

16.30 – Networking

Finance and Fundraising

Saturday, 9 October
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Tuesday, 26 October
Register for Build Winning Business Plans in London, United Kingdom  on Eventbrite
£ 95 + VAT
1-day course with handouts, tea, coffee & lunch
If you are starting a new business, you have to build some new skills and enhance your business knowledge.

Learn how to generate more income or when and how to get investors for your business!

9:30 – 10:00 Registration

Learn to plan, organise and control your business

Effective cost and cash flow management

Budget preparation and sales forecasting

What you need to know about business contracts

12:30 – 13:15 Lunch

The right financing options for your business

When your business is “investor ready”

What investors are really looking for

How to avoid the common mistakes

16:00 – Networking

Presentations Skills Training

Saturday, 23 October
Register for Entelliz Business Training Courses - Saturday in London, United Kingdom  on Eventbrite

Tuesday, 2 November
Register for Build Winning Business Plans in London, United Kingdom  on Eventbrite
£ 95 + VAT
1-day course with handouts, tea, coffee & lunch

This intensive course is designed to equip you with the skills and confidence you need to make the right impact in demanding business environments, such as negotiations, investor meetings.

If you have an important presentation, meeting or interview coming up, then you simply cannot afford to miss this course!

9:30 – 10:00 Registration

What makes presentations work?

How to use various media tools?

Learn to communicate effectively

Your message with a greater impact

12:30 – 13:15 Networking lunch

Learn to overcome your nerves

1-on-1 presentation coaching

16:30 – Networking

Speaker Biographies

Aniko Zagon DPhil FCMI

Aniko Zagon DPhil – Course Leader

Aniko is business management expert who has set up many innovative projects in the public and private sector and worked, in senior managerial roles, in start-ups, listed companies and the NHS. She is also an experienced business coach with a broad experience in helping businesses build strong growth platforms.

Aniko is a Sloan Master in Business Management, London Business School, a Member of the Professional Standards Committee of the Chartered Management Institute (FMCI), and a Freeman of the Worshipful Company of Management Consultants. She is a BBC and RADA trained educator with a background is in neurosciences research into stress management.

Guest speakers
tbc

Outsource or not?

The point of outsourcing is not necessarily to find someone who can do the task better than you but to offload work so that you can focus on the core of your business and do what you are best at.

Outsourcing allow you to share your business risks, gain competitive advantage as you will be able to increase productivity, and cut operational costs.If you are hesitant about outsourcing, because of the costs, then you are not valuing your time appropriately.

 Give yourself some credit, and follow these tips for outsourcing success…..read more…

 

Half of our time on the internet and quarter of it on social networking

The research by Ofcom shows that we are spending almost half (45 %) of our waking hours wit digital media and spend almost a quarter of it on social networking sites.  On average, we spent on browsing Facebook, sending messages, playing games, and so on, for 6.5 hours in May 2010.

The growing popularity of smart phones and the changing way we use our mobiles is helping us to do much more simultaneously; we now cram 8 hours 48 minutes of digital media use into just 7 hours on an average day. 

The over 55 generation is the fastest growing age group in digital media use, with half now having broadband at home.  More and more older people are getting online and finding that things like email and e-commerce are very important to them.

Approximately 23% of adults sent emails or went online through a cell phone in the first quarter of 2010, including 45% of 15-24 year olds, the Ofcom study revealed.  Using the internet in this way is the fastest-growing mobile media sector, with a million new users in the first quarter of 2010, taking this audience to 13.5m people.

Looking to social networking, 61% of 15-34 year olds are registered on portals like Twitter or Facebook, as are almost half of 35-54 year olds and 20% of 55-64 year olds.  Social networking is responsible for 23% of online activity, a figure which has surged from 9% in 2007, thanks to Facebook’s explosive growth.

The social media platform also took a 45% share of mobile web usage in December 2009, with 20% of all social networking conducted by 16-24 year olds carried out from smart phones.

More broadly, the amount of time spent on the fixed-line internet has increased by over 66% since 2008, meaning adults now spend 14.2 hours a month on this pastime.

Read the full report: http://stakeholders.ofcom.org.uk/binaries/research/cmr/753567/CMR_England_2010.pdf

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